Customer Service

Why is Customer Service no longer important to the business world or people in general?

If I go to a store to spend my hard earned money I expect that the cashier I encounter is pleasant, that if I have questions along the way the employees are willing to help and are knowledgeable of their stores products. However, more times than not I go into a store looking for something and the employee has no idea what i'm talking about, the manager doesn't care and if I still choose to spend my money the cashier either has a nasty or non-caring attitude or is holding conversation with another person and not paying attention to me, the customer, at all.

If I decide to stay in a hotel, which I do from time to time to get away from my everyday life, I expect that the room I'm paying $100+ per night for is not going to have a busted closet door, will have lights that work overall, a working minifridge and a heater that is not only operational but clean. If I say I need hypoallergenic bedding I also expect that dust and dirt will be at a minimum. But on two separate occasions I've stayed in an "upscale" downtown hotel and had just that happen and after my food was ruined in the broken fridge and I reported it to the hotel staff they did not replace my expense for the food nor take anything off of my room cost and the employee (Manager) that I spoke with had an attitude of "yeah...and?". They did replace the fridge but at that point it was too late.

While I do understand that not every day is a good day for everyone, when you are in the business of providing customer service you must put on the face of having an absolutely wonderful day and if you are not capable of doing that you have a choice; stay home that day or go into the restroom and pull it together before you present yourself to the public.

Peace and Blessings